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How do I check if the pen and the PC are communicating?
To check communications between the pen and computer, please do the following:

  • Connect the pen to the PC and set the pen to “PC-Controlled Communications” from the main menu and press ENT (select "Enter Upgrade Mode" on the QuickLink-Pen Elite).
  • Run the Desktop Application
  • Go to “Help”
  • Scroll Down to “Communications Wizard” and follow the instructions.
  • A message that the installation has been completed successfully means that you are ready to scan and transfer data.


How do I install the Prolific USB cable to achieve Pen-PC communications?
If you have inserted the USB cable, please REMOVE it BEFORE running the setup procedure. Insert the CD-ROM. Select "Setup Product on PC" and follow the 3-stage procedure STEP-BY-STEP:
    • Install the USB Driver.
    • Install the Desktop.
    • Establish Pen-PC communications.

    If this does not help, please do the following:
    • Insert the CD-ROM in the computer
    • Refer to the Control Panel --> Add Hardware (*In Windows XP, click on the Start button, go to "Settings", then to "Control Panel").
    • Follow the Add Hardware Wizard instructions.  
      • Click on the "Add a new hardware device" and click "Next".
      • Click on "Search for and Install the hardware automatically (recommended) and on "Next" to complete the installation.
      • Restart your computer
         
    My computer does not have a serial port. How can I connect my Pen to the PC?
    You will need a USB to 9-pin serial converter cable.  We highly recommend the one by Maxxtro (Gembird) - USB to SERIAL PORT CONVERTER CABLE UAS111/USA112.   This converter cable is available either at our online store (www.wizcomshop.com) or through most of our distributors.

    The converter should be installed precisely as per the manufacturer’s instructions, using the software shipped with the unit (on a floppy disc, provided).  If you do not have a floppy disc drive, you can download the driver from our website.

    Adding and/or Removing Components

    Can/should I remove components from the pen?
    We advise that you do not do so.  This is due to various interdependencies between certain components on the pen that SHOULD NOT be removed.  A whole group of components may be necessary for one specific feature or application. The pen may not operate properly if some components are removed incorrectly.

    Note, too, that some components are built-in and cannot be removed. If you do wish to remove any components from the pen, you are more than welcome to contact our support staff who will be able to advise you on how to do so.

    Operating the Desktop Application

    Can I prevent the desktop application from launching automatically when the PC is turned on?
    If, when installing the Desktop application, you had replied “Yes” to “Would you like the Desktop application to launch each time you start your computer,” then, the application will automatically be placed in your Startup menu. You can easily delete it from there by reinstalling the Desktop application and choosing to reply “No” to the question, this time or doing the following:

    • Click on the Start button
    • Scroll to Programs
    • Then scroll to the Desktop application
    • Right click on the name of the application
    • Left click on “Delete” and accept.

    How can I back up data?
    It is possible to manually back up the data you have quicklinked onto the Desktop application by going to the File menu and choosing the Save As option. The files will automatically be saved in the QuickLink Desktop folder. You can save the file in a different location according to the appropriate extension (either .txt or .doc for Notes, .xls for Tables, .csv for Address Book files). If you wish to save the data in other applications (MS Word, MS Excel, MS Outlook, MS Internet Explorer, or Netscape), set the Host application settings accordingly before you quicklink the data.

    How do I change the onterface language on the desktop application?
    Run the desktop application; go to the “View” menu. Scroll down to “Interface language.” Click on the interface language of your choice to select it. Click “OK.” Exit the Desktop (go to “File” and select “Exit”). Run the Desktop application again to view the change.

    *Note that if the interface language you are looking for does not appear on the list, it is probably because you skipped this stage when installing the Desktop application.  However, you can add more interface languages by reinstalling the Desktop.

    What are Host Applications and how can I set them?
    Host applications are external Windows applications into which data can be sent in addition to the Desktop application.

    The available host applications are:  MS Word, MS Excel, MS Internet Explorer, MS Outlook, Netscape (latest version).

    You can define which host application will receive data you have scanned by setting the QuickLink Settings on the Desktop application.

    • Run the Desktop application.
    • Go to the “Pen Communications” menu and scroll down to “QuickLink Settings”
    • Make sure the check box “This Pen will quicklink with host applications” is selected.
    • Click on the “Host Settings” button and adjust the host application by clicking on the “Host application” column on the relevant Pen application.  When done, click on OK and close the QuickLink Settings window.

    What is the "Optimize Pen File System" on the Desktop and how do I use it?
    When you delete data, such as an Address or Note, from your Pen, the area that was used by the data is not actually deleted from the flash memory. The Optimize Pen File System option enables you to free up those areas on the Pen's flash memory that are no longer being used by application data.

    To use this option:
    1. Turn your Pen on and select PC-Controlled Communications from the Pen Main Menu
    2. Select Optimize Pen File System from the Pen Communications menu in the Desktop application. A progress bar appears on the computer that displays the progress of the optimization process.
    3. If you receive an error message, make sure the communications are working between the Pen and the computer and run the Communications Wizard to check the communications.
    4. When the process is complete, click on OK.

    Note: Do NOT abort the Optimize Pen File System process before it is completed. Failure to complete the process may result in the loss of all data from your Pen.

    Compatibility     Top

    Is the Desktop compatible with Linux?
    No, it runs on Windows-based operating systems.

    Is the Pen compatible with a Macintosh?
    No. We do not currently support Macintosh computers.

    Is the Pen compatible with Win-CE PDAs?
    It is possible to transfer data between the Pen and a Windows CE-based PDA by downloading the Peacemaker application from Conduits.  

    The Peacemaker application from Conduits comes with complete instructions for installation onto your Windows CE device ("palmtop", Pocket PC, etc). This product is a complete application for using the infrared port on your palmtop to communicate with a variety of devices -including the QuickLink and SuperPen.

    Please read and follow any instructions or warnings that come with the Peacemaker utility.  Please note that Peacemaker Professional Trial Version 1.03 is downloadable on a 30-day trial basis. You may download the professional version of PeaceMaker (recommended) for $15 and acquire CE compatibility with your CE-based  PDA and the Pen.

    Please refer to the Peacemaker page on the Conduits website:
    Peacemaker on Conduits

    Once Peacemaker is installed on your palmtop computer it will be available from your Programs menu.

    Is the Pen compatible with Windows XP?
    Yes.  The Desktop application version 2.3 and up is compatible with Windows XP and 2000.  You can check the version by running the Desktop application, going to the “Help” menu and scrolling to “About.”  The latest Desktop is available for download, free of charge, from our website.  You can also update the Pen to the latest version.

    Beaming (infrared)

    How can I beam data between the Pen and a PDA?
    In order to beam data using infrared communications, the following should be checked on your Pen:

  • On the Main Menu scroll down to Preferences (select "Settings" on the QuickLink-Pen Elite) and then to Communications Settings - Connection Device to make sure the Infra-Red option has been selected.  Please also check under the Preferences - Communications for the Baud rate which is usually 115,200.  If these have not been selected, please do so.

  • After these are checked, please place the Pen with the IrDA connector (where the serial port connector is located) facing the IrDA at the back of your PDA and select the options you wish.

  • The IrDA Communication between the Pen and the PalmPilot (III or higher) or any other OBEX-compliant PDA, can be achieved in the following way:

    Operating the Beaming functions -

    General
    The Address Book and Notes applications contain an option called Beaming.
    The Beaming submenu contains the following items:

    Notes/Scan and Store:
    Send Note - Sends the current Note to the PDA
    Receive Note - Enables receiving of a Memo from the PDA.

    Address Book:
    Send Address - Sends an Address to the PDA
    Receive Address - Enables receiving of an Address from the PDA
    Send Business Card - Sends your Business Card to the PDA
    Select Business Card - Lets you select your Business Card.

    IMPORTANT:
    * Before sending a Note or an Address to the PDA make sure the PDA is in receiving mode as follows:
      • Hit the Applications Launcher on the PDA and select Prefs.
      • Set the Beam Receive to ON.

          Beaming Notes:
          To send a Note from the Pen to the PDA:
          • On the Pen, open or create a file and select Beaming from the main Notes menu, the Beaming submenu opens.
          • Select Send Note; the Note is now sent.
          • When the PDA asks whether to accept the file, choose YES.

          To send a Memo from the PDA to the Pen:
          • Enter the Notes application on the Pen.
          • Select Receive Note from the Beaming submenu.
          • On the PDA, select the Memo you want to send.
          • Tap the Menu Icon and select Beam Memo; once the Pen receives the Memo, it displays the message "Received successfully". To send an Address from the Pen to the PDA:
          • On the Pen, select Beaming from the main Address

          Beaming Addresses
          Book menu; the Beaming submenu opens.
          • Select Send Address; the list of Addresses in the current file appears.
          • Scroll to the Address you want to send and press ENT; the Address is sent.
          • When the PDA asks whether to accept the file, choose YES.

          To send an Address from the PDA to the Pen:
          • Enter the Address Book application on the Pen.
          • Select Receive Address from the Beaming submenu.
          • On the PDA, select the Address you want to send.
          • Tap the Menu Icon and select Beam Address; once the Pen receives the Address, it displays the message "Received successfully".

          Selecting and Sending your Business Card
          You can select one Address (e.g. your own) as your Business Card, and always have it ready to send immediately.

          To select your Business Card:
          • On the Pen, enter the Address Book application and make sure the main add file is open.
          • Select Beaming from the main Address Book menu; the Beaming submenu opens.
          • Choose Select Business Card; the list of Addresses appears.
          • Scroll to the Address you want to set as your Business Card and press ENT; your Business Card is selected.

          Note: Select Business Card and Send Business Card only work on the main add file.

          To send your Business Card from the Pen to the PDA:
          • On the Pen, enter the Address Book application and make sure the main add file is open.
          • Select Beaming from the main Address Book menu; the Beaming submenu opens.
          • Select Send Business Card; your Business Card is sent.
          • When the PDA asks whether to accept the file, choose Yes.

          If you are using a Pocket PC (Windows-CE based PDA), you will need to install
          To update your Pen, click on this link and select - If you own QuickLink, SuperPen, Quicktionary or ReadingPen - on the Updates page

          How can I use infrared communications to connect my Pen to the PC?
          First, make sure you have installed the Desktop application on your PC.

          Note:  1. If you are on a network please make sure that the initial installation procedure is set up off the network. After the initial installation and in regular use afterwards, it can be left on the network. 

            2.  If the laptop is attached to a docking station, it's worthwhile to try a direct connection instead, and designate one of the ports properly to work with the Pen. Some docking stations roam for connections and do not recognize the Pen, which requires a designated connection. 

           3.  If you are running Windows XP, please first log in as an administrator while installing the Desktop application.

          Make sure that your Pen is turned on, that you have selected the infrared option and check that the baud rate is set at 115,200 (this baud rate works on most if not all computers).

          To select the infrared option:
          a. In the Pen's Main Menu, select Preferences (Select "Settings" on the QuickLink-Pen Elite), then scroll to Communications Settings and press ENT.
          b. Under Communications Settings, select Connection Device.
          c. Select infrared and press ENT.

          To select the baud rate:
          a. In the Pen's Main Menu select Preferences, then scroll to Communications Settings and press ENT.
          b. Under Communications Settings scroll down to Baud Rate and press ENT.
          c. Select 115,200 and press ENT.

          It is necessary to disable devices that are using the same serial port as the Pen will be (PDAs for instance) to avoid a conflict between the different devices.  If you have a PDA, such as a Psion or Palm Pilot, please disable the application pertaining to this device.  If their icons are still displayed in the bottom right hand corner of your screen, then they are running in the background and still need to be closed.  If you have an internal modem, it may be configured to the same comport that you've been trying to connect your Pen to.  You can check this by going to the Start button on your computer, scrolling to Settings, then to Control Panel and checking under Modem - opening it and seeing which comport it is set to. These conflicts are sometimes difficult to decipher and it may be a good idea to have a technician take a look at the configuration and sort things out.   The same applies to a digital camera.  

          Run the Desktop application and change the settings to infrared (“Pen Communications” menu – “Communications Settings” - select the IrDA box).  The Baud rate should also be checked there and should correspond (usually 115,200 works on most if not all computers).  

          After these are checked, please place the Pen with the IrDA connector (where the serial port connector is located on the opposite side of the red rollers) facing the IrDA at the back of your laptop and select the options you wish.

          Please be aware that there are two kinds of infrared devices: one is configured as a hardware serial port, and one that transmits IR but is recognized as a "Virtual" serial port, and is part of the new Windows configuration. It may be that your laptop uses the second kind of infrared.   We presently support IrDA and IrOBEX, and have a list of several non-standard infrared PCs, for which special drivers are being written in order for the infrared to be compatible. If your laptop's infrared port can be hardware configured to a specific COM port, rather than controlled by Windows, it should work with the Pen.   However, please note that not all laptops/notebooks can currently communicate with the Pen using infrared communications, as they do not all work on the same infrared IrOBEX platform as that of the Pen.  
          • If your laptop does NOT have a serial port, we recommend using the USB to serial port converter cable UAS111 by Maxxtro (Gembird).

          Is there a limit to the amount of data that can be beamed to a PDA?

            Yes.  You can beam a Note file of up to 10K.

          There are 2 possible ways to work around the problem:

          1. Make sure your file size does not exceed 10K by splitting the data into two or more Note files. The data can be then merged into a single file in the target device

          2. Use the PC as a transmitting agent. First QuickLink the Pen data to the PC, then save the file as a TXT file on the PC and copy it to the PDA.

          Barcode Add-On Application

          How can I use the Barcode Application?
          The barcode application works both as an independent application, as well as within the Tables and Notes applications.

          To use the barcode application as a separate application, please select it on your Pen under the Main Menu.

        • To enter a barcode in Tables:
        • From Main Menu, scroll to Tables, press ENT.
        • Scroll to New File, Scan in File Name, press OK.
        • Press ENT, then ESC to get into the Edit Menu.Scroll down to Scanning Options, press ENT.Scroll down to Barcode, and press ENT to select it.
        • Press ESC 3 times to go back to Table Application (if pressed once, it will not auto-advance to next field).
        • Scan in Barcodes

          If you wish it to Auto Advance in the Tables application, please do the following:
        • From Main Menu, scroll to Tables, press ENT.
        • Scroll to Settings, press ENT.
        • Scroll to Auto Advance, press ENT (a checkmark should be in front of Auto Advance).) Press ESC.
        • To make it scan text again, take the checkmark off Barcode.

          To scan barcodes in Notes
        • Follow above directions from within a Notes file

          To scan barcodes directly into an application:
        • Open the QuickLink Desktop application so it is running in the background (you may minimize it). Turn on your Pen and scroll down to Scan to PC, press ENT (Settings will be highlighted)).
        • Press ENT and scroll down to Scanning Options, press ENT (BTW: there should also be a checkmark in front of Send Immediately).Scroll down to Barcode and place a checkmark on it by pressing ENT.

          Press ESC.

          You should now be able to scan barcodes into your application directly (at the active cursor).

          It is not possible to view the name of the product you had scanned - only the information pertaining to the barcode (such as digits).

          Where can I download the application?
          In order to add the Barcode application onto your Pen, please refer to the following link to download the barcode package onto your computer.  Please SAVE the file onto your computer, rather than downloading it directly from the site.  
          For the 1D Barcode package, please click on:

          Barcode1Dimensional-package


          For the 2D Barcode package, please click on:

          Barcode2Dimensional-package


          If you have installed the QuickLink Desktop application, please exit it (right click on the Desktop icon on the task-bar and hit “Exit”).
          Once the files is downloaded completely and successfully, connect the Pen to the computer and set it to “PC-Controlled Communications” (select "Enter Upgrade Mode" on the QuickLink-Pen Elite).  Press ENT so that only the text “PC-Controlled Communications” appears on the Pen’s display).  Double click on the downloaded file.

          The barcode application will be added both to your QuickLink Desktop application and to the Pen.

          Which barcodes can the Barcode Application recognize?
          The barcodes that are presently supported include: Linear: EAN 13, EAN 8, UPCA, UPCE, Code 39, Code 128, Inter 2 of 5, Codabar: and 2D: PDF 417. Recognition speed is less than 1 sec for 1D, and 1.5 Sec for PDF 417.

          Troubleshooting     Top

          “Flash Format Error” appears on the Pen’s display when it is turned on and data stored on the Pen can't be accessed. How can I solve this?
          There is a way to recover the Pen, but please note that the solution will cause all new components added to the Pen and new data scanned into the Pen to disappear, as the flash memory must be formatted.  Once formatted, you can recopy data and components to the Pen.  

          If you had performed a quicklink function with your Pen to the PC, or a backup to the Pen, then the information stored there will be saved. The information on the Pen, however, will not be saved after the reformat process.

          To reformat the Pen:

          • Make sure you have fresh batteries installed.  
          • Turn your Pen on and press ESC continually for 3 seconds or so.  
          • Then depress the ESC button.On the screen will appear the following:
          • < Enter >  Format Flash
          • < ESC >   Cancel
          • Press ENT


          After the Pen is formatted, run the Pen Customization Wizard on your CD-ROM and any updates you’d previously used and reinstall any additional components the Pen had contained before.

          An error message “Excessive Lighting” is displayed on the Pen’s screen. What should I do?
          Move the Pen away from a strong light source (such as the sun or a lamp).

          An error message “Scanned too fast” is displayed on the Pen’s screen. What should I do?
          Scan the text more slowly.

          Applications are missing from the Pen after it was upgraded. How can they be restored?
          The upgrade did not install all the files that are necessary for the normal operation of the Pen.

          Note that “PC-Controlled Communications” can be replaced in the main menu by “Communications” (or "Upgrade Mode" in the QuickLink-Pen Elite).

          1.  Make sure the batteries have at least 2.5 volts of power left.  If they do not, replace them before continuing.

        • Run the update again.

        • How can I fix a calibration error?
          If your Pen displays a message regarding a calibration error, "Device is uncalibrated. Please return to Vendor" - first please replace the batteries with fresh ones and check whether the message is no longer displayed.

          If it is still displayed, please return it to its place of purchase or your local distributor or contact our support team for further assistance - usa.support@wizcomtech.com (USA, Canada, Americas); intl.support@wizcomtech.com (rest of the world).

          In the interest of keeping your Pen in its best condition, please check the battery level more often and replace the batteries if need be. To do so, press ESC from the input scanning screen "Scan in [language]" to the Quicktionary menu, scroll down to "Pen Main Menu" and press ENT. Then scroll down to "Information", press ENT and scroll down to "Battery Status" and press ENT.

          I cannot find the option “PC-Controlled Communications” on my Pen. What should be done?
          It seems that an upgrade procedure performed on your Pen has failed, or the Pen’s flash card may have been damaged.

          In this situation – the “PC-Controlled Communications” menu may appear as “Communications Mode.” These are interchangeable.  

          When upgrading the Pen or adding components, please use one of these options.

          If these do not appear, please do the following:
        • Open the Pen’s battery compartment, carefully remove the flash card above the batteries and blow on both the flash card and on where the card was inserted to remove any dust particles that may have accumulated there.
        • Firmly place the flash card firmly back in place and close the battery compartment.
        • Press the ESC button – and hold it down for 3-4 seconds – while pressing the power ON button.

          This should fix the problem.  If not, please contact our Support staff.

          I have installed the Maxxtro USB adapter, but the Pen will not communicate with the PC. What should I do?
          The converter should be installed precisely as per the manufacturer’s instructions, using the software that shipped with the unit and then follow the Desktop and Pen setup instructions using the floppy disc provided.  If you do not have a floppy disc drive, you can download the driver from our website.

          Windows is allowed to install the device without using the specific software provided with the product and therefore may cause it to be listed as working properly even though it may not be accessible.  If you have already installed the device and cannot achieve communications,
          it is best to completely remove the device and software (uninstalling according to the manufacturer's instructions and/or deleting the device from Device Manager), reboot the computer and run the installation again exactly according to the instructions for the device. This should cause the device to offer a com port at the first normal position that is not taken by an existing device or showing a conflict.

          I have installed the Prolific USB cable, but the Pen will not communicate with the PC. What should I do?
          If you have already installed the Prolific USB cable,
          1.  Run the Desktop application, click on the “HELP” menu and select “Communications Wizard.”  
          2.  Make sure the cable is connected FIRMLY in the USB port and in the Pen.
          3.  Set the Pen to “PC-Controlled Communications” or “In Upgrade Mode” and follow the Wizard’s instructions.

          OR

          Click on the Establish Pen-PC Communications button from the CD and follow the instructions.

          If this does not help, please do the following:
        • Please try running the installation process again on the CD-ROM and follow the instructions step by step from scratch.
        • Please start by unplugging the USB cable and rebooting the computer.  Please make sure the Pen is set to "PC-Controlled Communications"
        • (press ENT so that the Pen displays the text "PC-Controlled Communications" only while you are checking the communications).  

          IF YOU ARE STILL UNABLE TO ACHIEVE COMMUNICATIONS:
        • Insert the Pen's CD-ROM in the computer
        • Refer to the "Device Manager" (If you are running Windows XP, right click on My Computer – left click on "Manage" – left click on "Device Manager") and check whether the Prolific USB cable appears under the "Ports (COM&LPT)" menu or under the "USB" menu.  If it appears in ANOTHER menu with a YELLOW ICON beside it, please RIGHT CLICK on the component and select to reinstall or update driver, while the Pen's CD-ROM is still inserted.
        • Then please rerun the CD-ROM and check step 3 again – Establish Pen-PC communications.

          I receive an "Out of memory" message on my Pen. What should I do?
          If you get an Out of Memory message, it most likely means that your memory card is simply loose, not that you have no memory left in your Pen.

          All you have to do to fix this is open the back of the Pen (where you inserted the batteries) with your fingernail and press down firmly on the memory card with your finger.

          If this does not fix the problem, then pop out the memory card with your fingernail or small screwdriver, blow on the card and on the slot where the card was inserted to remove any dust particles that may have accumulated there, then pop it back in pressing it down firmly with your finger. This should fix the problem.

          I've tried downloading a file from the site but get a message that the file is corrupted. What should I do?
          Apparently, the error you have described indicates that the compressed file you were trying to open had been damaged during the download process.

          These files are very carefully checked for errors before they are installed on your computer. The smallest error during the download will prevent the file from working properly.

          You should find that deleting this file from your computer and downloading it again will solve the problem. It is usually important to restart your computer to enable the new copy of the file to be downloaded.

          Please note that there may be a problem downloading the files from the web that can be solved by fixing the web security settings on the internet browser.

          If the security settings on your browser restrict the download of unrecognized Active X files, you will receive an error message. Therefore, you must have the Active X controllers on prompt as opposed to disable.

          If you are using Internet Explorer 5.x, in order to fix the security issue, please change the settings on your browser as follows: (if it's Netscape, please check the relevant corresponding instructions related to Active X

          1. Open Internet Explorer browser
          2. Go to Tools/Internet Options
          3. Select the Security tab
          4. Select the Internet icon (the "world") and click on the custom level button
          5. In the settings, fix the following:
          ActiveX controls and plug-ins -- change to prompt
          Download unsigned ActiveX controls -- change to prompt
          Initialize and script ActiveX controls not marked as safe - Change to prompt
          6. Run ActiveX controls and plug-ins -- change to enable
          7. Script active X controls marked safe for scripting -- enable.
          8. Click OK to both screens and then restart the browser to make sure the settings take effect.

          My Pen will not turn on. Is there a solution?
          If your pen does not seem to turn on when you press the power key, or if it seems to show a blank gray screen, please try the following:

        • Make sure the Pen is off.
        • Now do the following:
        • Open the battery compartment and do the following:
        • Insert new AAA batteries.
        • Verify that the extension card is firmly inserted (in the battery compartment).
        • Verify that you have fresh batteries.
        • Remove the flash card from above the batteries (if your Pen has such a card)
        • Blow on both the flash card and on where the card was inserted to remove any dust particles thatmay have accumulated there.
        • Place the flash card firmly back in place.
        • Close the battery compartment.
        • Press the ESC button – and hold it down for 3-4 seconds – while pressing the power ON button.

          The "Add/Remove Pen Components" and "Optimizing the Pen File System" components are grayed out. How can I access them?
          When the communications with the Pen are disabled, the Desktop cannot detect communications with the Pen, cannot initiate communications with the Pen and the serial port it resides on is available for other uses (and for other devices).

          Make sure the Pen Communications in the Desktop application are ON.  To toggle Pen communications ON, go to the Pen Communications menu on the Desktop and scroll down to "Turn Pen communications ON".

          The "Interface Language" option in the "View" menu of the Desktop application is disabled. How can I enable it?
          Additional interface languages were not installed in the Desktop application installation folder.

        • Run the Desktop installation program from the CD-ROM and install additional interface languages.

        • The “Select Components” dialog box contains the Desktop Interface Languages options to add interface languages to the Desktop application.  Make sure you choose to add an additional interface language from this option; otherwise the Desktop interface language will remain in English only.

          The message “Compacting Flash memory” appears frozen on the Pen’s display during an update. How do I solve this?
        • Press the ENT button to continue the update process.

          The message “Loading” appears on the Pen’s display when it is turned on. The Pen then shuts itself off. How can I solve this?
        • Hold down the ESC button for a few seconds and press the Power ON button.
        • The Pen should turn on and display the Main Menu.

          To prevent this from recurring:
          1. If you have any large Notes files stored on the Pen, quicklink them to your computer and flush them from the Pen.
          2. If the auto shut-off time selected on your Pen is fairly short, reset it to a longer time.
          3. Avoid creating large Notes files; store the data in a number of smaller files instead.

          The Pen is not working after attempting to upgrade it. What should I do?
          If you experience an unsuccessful Pen update, it is common for the Pen to look as if it will not turn on at all, but in most cases it is very simple to remedy.
          If your pen does not seem to turn on when you press the power key, or if it seems to show a blank gray screen, please try the following:
          1. Make sure the Pen is off.
          2. Verify that the extension card is firmly inserted (in the battery compartment).
          3. Verify that you have fresh batteries.
          4. Now either:

        • Press the power ON button and then press the ESC key or one of the arrow keys immediately after this.

        • Press the ESC key - and hold it down - while you press the power ON button.

        • Press the ENT key twice immediately after pressing the power ON button.

        • When your pen turns on, it may display very few menu choices. Often the PC Controlled Communications item will not be seen, but in its place you will see Communications Mode. These two items are the same functions with different names.

          Note:  It is recommended you remove the upgrade file (delete it) you’d previously downloaded, reboot the computer and download the upgrade package again, to make sure that the file was downloaded successfully and completely.

          Before beginning to re-install, make sure that your battery status (found under Information from the Pen's main menu) indicates that your battery voltage is above 2.5 volts. If it is not, you should replace your batteries before continuing.

          To restore all of the proper functions to your pen, you need only run the update again. Connect the cable to your PC and run the upgrade file to begin re-installation. Follow the instructions for the installation carefully.

          There may be two points during the installation when the update program displays the message "Compacting flash memory. Note: If your Pen is not responding please press the ENT button." When this is shown on your PC screen, the Pen will begin a process that shows a bar graph and indication of % completed on the screen of the Pen. If this process pauses for more than five or ten seconds after reaching 100% you must press the enter (ENT) key on the pen for the update to continue properly.
          When the update is completed your pen should have all of its functions restored.

          The Pen’s wheels are squeaky. How do I solve this?
          The wheels should not squeak, and they really do not tend to. But if you find that your wheels squeak even for a moment, you can run the tip back and forth on paper with just a bit of pressure to eliminate the noise, or use the edge of a Pencil-tip to cause a tiny amount of graphite to fall between the wheels and the tip which will lubricate the axle. The problem should be temporary but if not, the Pen can be exchanged.

          The progress bar showing the compaction process freezes on the screen on 100% during an upgrade. How can I solve this?
          If the display has been frozen for more than 5 seconds, press the ENT button to continue the update process.

          Why can’t I hear the pronunciation of a scanned word?

          General     Top

          How do I check the battery status?
          Please be advised, that in the interest of keeping your Pen in its best condition, please check the battery level often and replace the batteries if need be.

        • Scroll down from the Pen Main Menu to “Information,” press ENT, scroll to “Battery Status”* and press ENT.
        • In the QuickLink-Pen Elite, this function is called "View Battery Status".

          How long do the batteries last?
          Like any battery driven electronic device, battery life depends on how much you use the Pen, whether it is on all the time, or whether you just use it occasionally. For 'standard' usage, the 2 "AAA" batteries should last about a month. Your data is saved on the flash memory card, so you don't lose it even if your batteries run out! You can check the battery power, and the Pen will notify you when your batteries are low. If you wish to use rechargeable batteries, we recommend using these two types: Radio Shack NI-Cadm, and GP Ni-Me-Hydr.

          How many pages can the Pen store?
          The QuickLink applications can hold up to 1000 pages, which are estimated as 8 1/2" x 11" pages with 10-12 point fonts. It is unlikely that you would ever use this amount of space for straight scanning, especially since after you scan in a bunch of stuff, you'll probably want to put it on your computer, flush it out of your Pen and use the space again for more data capture. You have a choice as to what you wish to do with the data, i.e. the data can be stored on the Pen (spreadsheets), flushed (word docs) or synchronized (addresses).

          Note that the number of pages you can scan will vary if you have upgraded a Pen with an MEK (see Memory Extension Kit – MEK) or have a SuperPen onto which you have added some dictionaries. The size will depend on how the size and number of the dictionaries that are added.

          I understand the Pen holds up to 1000 pages, but how do you measure each page?
          It is estimated as an 8 1/2" x 11" page with 12-point font. It is unlikely that you would ever use this amount of space for straight scanning, especially since after you scan in a bunch of stuff, you'll probably want to put it on your computer and flush it out of your Pen. You have a choice as to what you wish to do with the data; i.e. the data can be stored on the Pen (spreadsheets), flushed (word docs) or synchronized (addresses). Please note that the Pen is not intended to scan books of information -- your arm would hurt and you might become cross-eyed. If you are scanning lots of pages, we recommend you buy a flatbed scanner.

          Is the Pen adjustable for left-handed usage?
          Yes.  It is a simple preference change on your Pen to make it left-handed.  From the Pen Main Menu, scroll to Preferences, press ENT. Scroll to Right/Left-handed; press ENT; select Left-handed; press ENT (the screen should flip over); press ESC to get back to the Main Menu

          Should I add more memory to the Pen?
          You should not need more memory for the QuickLink Pen unless you are adding third party applications or language dictionaries. The QuickLink Pen, in its present configuration, holds up to a 1000 pages of data, and you can flush that data to your computer when you QuickLink it to the computer. A 4MB upgrade (MEK) is available now. The 6 and 8 MB upgrade is available via special order (please contact our support team FIRST – in the U.S. contact usa.support@wizcomtech.com and in the rest of the world contact intl.support@wizcomtech.com).

          The SuperPen already contains a 4MB memory extension card, on which you can carry approximately 2 one-directional dictionaries at once. You may, however, remove the dictionaries you've installed and add new ones instead at any time.

          Adding more memory to the Quicktionary II or Reading Pen II enables the Pen to carry additional dictionaries and enhance the Pen's capabilities to add the QuickLink applications (Notes, Address Book, Internet Links, Tables, Scan to PC, QuickLink) to scan, store and send printed text.

          What does the 97% accuracy mean?
          Data will be captured at approximately a 97% OCR accuracy rate based on what size and type font you are scanning. If you are scanning regular words in a regular font of a normal size, in a smooth scanning motion, about 97% of the information you scan will be correct. It is not 100%. Some words may not be fully recognized by the speller because the letters may be smeared or truncated. You can easily make quick corrections by using the Opticard, the on-screen editing functions, or put it through a spell checker once you transfer it to your computer.

          What does the warranty cover?
          WizCom Technologies offers the following one year warranty on the QuickLink Pen, Quicktionary II and Reading Pen II from the date of purchase:

          Casing and optical head, from defects in materials and workmanship.

          Pen parts (flash card, display screen, control buttons, serial cable) from breakage or wear which would cause the Pen to fail to capture and display data.

          All other parts are guaranteed not to fail from defects in materials and workmanship for a period of one year from the date of purchase.

          Misuse, abuse or unauthorized use of product will void this warranty.

          What is the auto-shut off time?
          The auto-shut off time is a setting according to which the Pen automatically shuts off after 60 seconds if you do not scan or press any key. The Pen turns itself off automatically after a given period of idle time (i.e., when it is not being used) to protect the Pen.

          What is the Opticard and how can I use it?
          The Opticard, located on the back of your Pen case, is a keyboard whose keys are bar codes. In Opticard mode, when you scan a bar code key on the Opticard keyboard, your Pen enters the character it represents at the cursor of the display. You can use the Opticard to edit scanned text and to manually enter data.

          When Opticard mode is activated, the light in the tip of the Pen blinks more rapidly than before.

          For Quicktionary, Reading Pen and SuperPen users:
        • From the input scanning screen “Scan in [language]”/"Ready to Scan", press ENT to enter Edit Mode
        • The black line will disappear, and you will see a cursor blinking.

          For QuickLink, InfoScan, QuickLink-Pen Elite and SuperPen Users:
        • Press ENT in a text field (such as Notes or Scan & Store) to switch to Edit mode.  When in Edit mode, you can edit existing text or enter additional text.

        • Scan the Opticard barcode at the bottom left hand side slowly from left to right/right to left to enter Opticard mode.

        • Touch the barcodes associated to the letters you wish to scan in order to make up the word you wish to translate.  The letter will appear on the Pen screen.
        • To enter a space, scan the space key.
        • To delete the previous character, scan the Shift key and then scan the delete key.
        • When you have created the desired word, scan the Opticard barcode again to exit Opticard mode.
        • Press the down arrow so that “Go” is selected
        • Press ENT to view the translation.

          Warranty: WizCom Technologies offers the following one year warranty on the QuickLink Pen, Quicktionary II and Reading Pen II from the date of purchase:

          Casing and optical head, from defects in materials and workmanship.
          Pen parts (flash card, display screen, control buttons, serial cable) from breakage or wear which would cause the Pen to fail to capture and display data.

          All other parts are guaranteed not to fail from defects in materials and workmanship for a period of one year from the date of purchase. Misuse, abuse or unauthorized use of product will void this warranty.

          Where can I find the Pen version?
        • Turn the Pen on, scroll down from the Pen Main Menu to “Information” and press ENT.  Scroll down to “About” and press ENT.  
        • There are 2 numbers relating to the Pen version:  the GENERAL Pen version which can be found on the first line and the OPERATING SYSTEM version (Pen OS v.) which can be found below it*.  When referring any queries to our support team, please mention BOTH numbers.

          *On older Pen versions, the Pen Operating system version is located at the end of all the text in the “About” menu (please scroll down to the bottom of the text to check the operating system version).

          Where can I find the Pen’s serial number?
          The serial number can be located in 2 ways.
          1. Open the battery compartment and look under the batteries.
          2. Turn the Pen on, scroll down from the Pen Main Menu to “Information” and press ENT.  Scroll down to “Serial Number” and press ENT.

          Scanning     Top

          How can I achieve the most accurate scanning results?
          The secret is to hold the Pen “correctly.”  Holding it a certain way at the right angle and speed and allowing for enough space before and after the text will give you good scanning results.  Hold the Pen firmly, as you would hold a highlighter, while the Pen’s tip is at an angle of between 75 and 90 degrees to the page.  Leave enough space before the first word scanned (about a centimeter), otherwise the first letter/s may be cut off and then the word will not be found and you will end up with gibberish.  Maintain the same scanning angle while you scan the line and make sure the text is centralized between the rollers at the tip of the Pen (directly under the white lines).  Scanning more slowly is best.   You can try the same text at different angles and may get a better scan if you scan from right to left rather than the other way round.  You will soon be able to get a feel for the best angle fairly quickly.  You should wait till it finishes 'Reading' before scanning again.  If you jump to the next line before it finishes processing the original scan, it will not provide good results.

          If you have a Reading Pen II, Quicktionary II, or a SuperPen (and are using the Quicktionary application), you may get inaccurate results if you have accidentally turned on inverse mode. If you see an "A" on the right hand side of your display in "Ready to Scan" or "Scan in [language]" mode, this means you are in inverse mode and must turn it off to scan regular text.

          To turn off the "A", which is inverse mode, please do the following:

          Turn on your Pen, so it is "Ready to Scan"
        • Press "ESC"
        • Press the down arrow till you highlight "Preferences"
        • Press "ENT"
        • Scroll down to "Inverse" - you will see a checkmark in front of it. Press "ENT" to remove the checkmark.
        • Press "ESC" to go back to scanning mode.
        • The "A" should NOT be there.

        • Another reason why scanning would be inaccurate is if you'd selected the "Numeric" option.

          If the “Numeric” option is on, it is only possible to scan digits.  Depending on which application you are in (usually in "Scan to PC" mode), go into the Scanning options (press ESC) and press ENT.  When the check mark appears beside the option, it signifies that the option is running.  To turn it off, press ENT again.  Press ESC to exit the edit menu.

          Are there any scanning limitations?
          1. The Pen allows you to scan printed text of 6-22 points in size (up to 8mm) in a wide variety of fonts and in all colors on contrasting backgrounds, except red on white, white on red, blue on black and black on blue.  
          2. The Pen will not recognize handwriting, cursive fonts, mathematical symbols or other symbols specific to a profession. If you wish to capture these items as a bitmap picture file, please use the Image Capture application. If you are scanning numerals, there is a preference setting which will provide better recognition. It also recognizes commas, periods, parentheses, capitals, hyphenations, and other forms of punctuation. It will place a space at the end of each line scanned so you can continue to keep the integrity of a sentence. Key words: limitations, colors, colors, mathematical, symbols, scanning, fonts, background, red, white, black, blue, Image Capture, numerals, numeric

          Can the Pen recognize handwritten text?
          The Pen cannot recognize handwritten text as it does printed text.  However, if you wish to scan handwriting, small icons and highly stylized fonts that the QuickLink or InfoScan applications would not normally capture, you can use the Image Capture application, which can be added onto the Pen, FREE OF CHARGE, if you have a flash card with enough memory inserted in the Pen's battery compartment. The application does not INCLUDE handwriting recognition.  Handwriting is captured as a picture file and if desired, can be edited by a desktop graphics application.  This is particularly helpful for students who need to scan handwritten notes, genealogists wishing to acquire data from original documents, and attorneys and other professionals who wish to capture signatures.

          Click here to download the Image Capture application.

          Please SAVE the file on your computer rather than downloading it directly from the site.

          If you plan to capture any significant amount of handwritten text, we strongly recommend getting the memory extension kit (MEK) since even small graphics take up a lot of memory. (Graphics take up about 70K per line, so you could only scan about 30 lines of graphics before you'd have to download to your computer.)

          Can the Pen scan a Microfilm/Microfiche/PC Monitor?
          The Pen is not able to scan off Microfilm, Microfiche, nor monitors due to the backlighting. There is NO Pen to our knowledge that can do so.

          Can I scan in two languages?
          You can scan in two languages, however, not in the same paragraph/field. In order to scan in a different language than the language originally selected, you will need to either delete all the data in the paragraph / field or move to a new paragraph / field.

          How many lines can the Pen scan?
          The Pen scans one line at a time. If you intend to scan a book, we recommend you purchase a flatbed.

          In terms of display, there are three lines of text that you can see on the display screen (400 dpi). You may edit the text on screen by scrolling through it and using the edit bar, or the quick erase-rescan feature, or the Opticard, whichever method appeals to you most. You can also edit the data you've scanned in the QuickLink or InfoScan application menus once it’s been transferred to your computer using your own word processor.

          How steady must your hand be in scanning in straight lines, or does program compensate for minor transgressions?
          The Pen certainly compensates for minor transgressions, so you do not have to scan perfectly straight.  However, the smoother you scan the better results you will achieve. The Pen is great for people who cannot type well due to poor eyesight or lack of keyboarding skills, but it is not particularly accurate for people who have very shaky hands.  No matter who you are, it still takes a little practice at first - practice makes perfect!

          What type of text can the Pen scan?
          The Pen will scan printed text that is 6 - 22 points in size. (Six points is the small print you see on the bottom of contracts, and 22 points is about a ½ inch high.) The Pen provides the best results when there is strong contrast, such as black or blue text on white paper. It will not scan red on yellow, but it will scan red on black. It will capture stylized text including bold, italic, inverted, underlined, as well as caps-small caps, but it will not maintain that style -- it just turns it into regular ASCII. Used on very glossy paper, or laminated documents, the Pen should be held more vertically to reduce glare. You should also make sure that the wheels make firm contact with the item you are scanning in order for it to capture the data accurately. If there are pictures on the background and the text is not clearly defined, you may not get good results.

          Will the Pen recognize mathematical symbols?
          Not as such.  The Pen recognizes commas, periods, parentheses, capitals, hyphenations, and other forms of punctuation, but will not recognize mathematical symbols or other symbols specific to a profession. If you wish to capture these items as a bitmap picture file, please use the Image Capture application.

          Operating the Pen     Top

          Can I set the Pen to scan numbers with greater accuracy?
          Yes, the Pen includes a Numeric preference which can be used when you wish to scan digits only. Don’t forget to toggle this option OFF when scanning regular text!

          To toggle Numeric on or off:
        • When in an open file in an application (Notes or Scan & Store/Internet Explorer/Tables/Address Book)
        • Press ESC to access the Edit Menu.
        • Scroll down to Scanning Options and press ENT
        • Press ENT to toggle the option ON/OFF (the option is ON when there’s a check mark next to it)
        • Press ESC to continue scanning.

          How can I remove the Inverse option in the QuickLink applications?
          The Inverse preference should be used only when scanning light-colored text on a dark background.

        • To toggle Inverse on or off, when in an open file in an application (Notes or Scan and Store/Internet Explorer/Tables/Address Book):
        • Press ESC to access the Edit Menu.
        • Scroll down to Scanning Options and press ENT.
        • Press ENT to toggle the option ON/OFF (the option is ON when there’s a check mark next to it).
        • Press ESC to continue scanning.

          In Scan to PC, Press ENT from the Pen’s main menu:
        • Press ENT to access the highlighted “Settings” option.
        • Scroll down to “Scanning Options” and press ENT.
        • Press ENT to toggle the option ON/OFF (the option is ON when there’s a check mark next to it).
        • Press ESC to return to the “Scan text to the PC” screen.

          *To remove the Inverse option on the QuickLink-Pen Elite Scan to PC option, press ENT for options, then ENT again on “Scanning Options.”  Then press ENT to toggle the option ON/OFF (the option is ON when there’s a check mark next to it).

          How can I adjust the auto-shut off time?
        • From the Pen Main Menu, scroll down to “Preferences” and press ENT.  Scroll to “Auto Shut-Off Time” and press ENT.
        • Scroll to the automatic shut-off time you want using the up or down arrows.  Press ENT.

          How can I reset the Notes counter back to Note1?
          If you want to reset the default Note number to #1, all you have to do is to enter note application, choose "new file", press left arrow button (pointing to the red power button) "<--"

          This should bring you to this screen:" reset default file name?" Yes/No -- Select Yes (press ENT).

          *Note: it is not possible to reset the "Scan and Store" application counter on the QuickLink-Pen Elite.

          How do I free up memory on my Pen?
          When you delete data, such as an Address or Note, from your Pen, the area that was used by the data is not actually deleted from the flash memory. The Optimize Pen File System option enables you to free up those areas on the Pen's flash memory that are no longer being used by application data.

          To use this option:
          1. Turn your Pen on and select PC-Controlled Communications from the Pen Main Menu (select "Enter Upgrade Mode" on the QuickLink-Pen Elite).
          2. Select Optimize Pen File System from the Pen Communications menu in the Desktop application. A progress bar appears on the computer that displays the progress of the optimization process.  
          3. If you receive an error message, make sure the communications are working between the Pen and the computer and run the Communications Wizard to check the communications...  
          4. When the process is complete, click on OK.

          Note: Do NOT abort the Optimize Pen File System process before it is completed. Failure to complete the process may result in the loss of all data from your Pen.

          You can also select the “Compact Memory” option in the “Information” menu on the Pen Main Menu.

          Why does the Pen turn off when I don’t use it?
          The Pen is set to turn itself off automatically after a given period of idle time (i.e., when it is not being used) in order to protect both the Pen and the batteries. You can change the Auto-Shut Off Time to a longer duration of time.

          Languages, Dictionaries and Image Capture     Top

          Can the Pen display the menus in a language besides English?
          Yes.  The Pen Interface Languages available include: German, French, Spanish, Portuguese, Italian, Swedish, Hebrew, Finnish and Korean. These can be added to the Pen using the Pen Customization Wizard on your CD or from the web.

          Can the Pen scan in different languages?
          The default Pen can scan in English, however, other scanning languages (Spellers) include: German, French, Spanish, Portuguese, Italian and Swedish.  These spellers can be added to the Pen using the Pen Customization Wizard on your CD or from the web.
          Note that the scanning language relates to the QuickLink application and does not have to do with the source dictionary language. 
           
          Can the Pen scan in Hebrew?
          You cannot add Hebrew Scanning (i.e. Speller) to a Pen that was not originally a QuickLink Hebrew Pen. You can add the English to Hebrew dictionary to any Pen that was upgraded with the MEK, or to the SuperPen.

          We are currently developing a Hebrew to English dictionary database for the Quicktionary application. We hope to finalize it in the near future. Please check our website in the next few months, to find out whether the database has been released and if so, how to proceed to add it to your Pen.

          How do I view an image sent from the Pen to the PC?
          Images scanned on the Pen into Image Capture will be sent to the Desktop application.  To view an image on the PC, open the Image Capture application in the Desktop application.

          A list of .bmp files appears, and the image of the current file is displayed on the Desktop. To open the current file in the application on your PC associated with .bmp files (e.g., Paint), either double-click on the file name, or right-click on the file name and select Open.

          What is a speller?
          Spellers are components that optimize the OCR (Optical Character Recognition) in a particular scanning language by correcting the spelling of the scanned text and recognizing hyphenated words and characters that are hard for the OCR to interpret.  

          A speller can be loaded onto your Pen to enhance text recognition.  Spellers are available for the following languages:  German, French, Spanish, Portuguese, Italian and Swedish.  Since the spellers use a fair amount of the Pen’s flash memory, it is recommended to only load spellers for languages in which you expect to scan.  

          If you select a scanning language for which a speller exists but is not loaded onto your Pen, a warning message appears, “No speller for selected language.”   These spellers can be added to the Pen using the Pen Customization Wizard on your CD or from the web*.

          *QuickLink-Pen Elite users can add spellers using the "Install Add-Ons" menu on their CD-ROM.

          What is the Image Capture application and how can I use it?
          The Image Capture application is intended primarily for capturing signatures, small icons, and scraps of handwritten notes, and is not particularly suited for scanning long handwritten pages.  The captured images are saved as a picture file and if desired, can be edited by a desktop graphics application.

          The size of the image that can be scanned is limited to the dimensions of the Pen’s optical head, which is up to 1792 pixels wide (approx. half a line of A4). These images are saved as bitmaps (.bmp files) and can be transferred to your PC. The Desktop application contains an Image Capture application that allows you to view the captured images on your PC.

          Your Pen must be upgraded with the latest software in order to download the Image Capture application. You can download the Image Capture application FREE OF CHARGE by clicking on the following link:

          Note that you can download the Image Capture application from the following link:  Image_Capture-version2.50-2.51

          Please SAVE the file on your computer.  Do NOT download the file directly from the site.

          By downloading the application from our website, the Image Capture will be onto both your Pen and Desktop.

          Once the application is added to your Pen, you will be able to locate it on the Pen’s main menu. An Image Capture icon will be added onto your Desktop application menu as well.

          Select Image Capture from the Pen’s main menu.  Select “Scan New File” and provide a Pen Name (you can use the provided name).  The Pen will display:  “Ready to scan an Image:”  To enter an image, scan it horizontally, either from left to right or vice versa. If the image is not captured properly, try scanning slower. Once the image has been captured, it appears on the Pen’s display and is stored until you transfer it to the PC.  

          The image will first appear larger than the Pen’s display will allow.  If you wish to reduce the size of the image on your Pen's display, press ENT -- each press will reduce the size of the image. The image can be seen better on the computer than on the Pen's display since the quality of a bitmap (.bmp) image in a small display is rather limited. The Image Capture application is intended primarily for capturing signatures, small icons, and scraps of handwritten notes, and is not particularly suited for scanning long handwritten pages.

          The size of the image that can be scanned is limited to the dimensions of the Pen’s optical head, which is up to 1792 pixels wide (approx. half a line of A4). These images are saved as bitmaps (.bmp files) and can be transferred to your PC. The QuickLink Desktop application contains an Image Capture application that allows you to view the captured images on your PC.

          Images scanned on the Pen into Image Capture will be sent to the Desktop application.  To view an image on the PC, open the Image Capture application in the Desktop application.

          A list of .bmp files appears, and the image of the current file is displayed on the Desktop. To open the current file in the application on your PC associated with .bmp files (e.g., Paint), either double-click on the file name, or right-click on the file name and select Open.

          Editing and Sending Data     Top

          How can I enter Edit Mode?
          Quicktionary II/Reading Pen users:  Press ENT from the input scanning screen (“Scan in [language]”) so that instead of the black line that appears, a cursor will be blinking.

        • QuickLink/SuperPen/InfoScan users:
        • Enter the desired application.  
        • When in Notes (or Scan & Store) – you are in Edit mode.
        • When in Address Book – Select “View Addresses,” scroll to the address you want to view, then press the right button (pointing to the red power button).  Select “Edit Address” to modify the information.
        • When in Internet Links – Select “View Links,” scroll to the link you want to edit and press the right button (pointing to the red power button) and select “Edit Link.”
        • When in Tables – Select Edit Current File to open the Table and select the file you wish to open. 
        •  Press ENT so that the black line will disappear and you will enter Edit Mode.

          How can I scan directly to the PC?
          You can use the Scan to PC to scan a line of printed text and send it immediately to the active cursor location in most Windows-based applications.

        • Turn your Pen on, scroll down to Scan-to-PC and press ENT.  The screen display will show "Scan text to PC - Settings, Exit”*.  
        • Once this screen is on your Pen, you simply need to scan the information and it will be transferred onto your PC.

        • Scan Now – press ENT for options” will appear on the QuickLink-Pen Elite.

          Make sure the Desktop application is running (it can be minimized).

          How can I send an image stored in the Image Capture application?
          You can send captured images to your PC, using the Quicklink function from the Pen's Main Menu. This enables you to view the images in the Image Capture application on the QuickLink Desktop, or any other application that displays bitmaps.

          Because the captured images occupy a lot of the Pen's memory space, we recommend that you do not keep too many of them on the Pen. For this purpose the Quicklink settings for Image Capture are set by default to "Flush" in the Quicklink Settings dialog of the Desktop application. The images are automatically removed from the Pen when you Quicklink them to your PC.

          Alternatively, you can delete the captured images from the Pen manually, using the Delete File option in the Image Capture menu. After deleting the files, run the Optimize Pen File System option from the Pen Communications menu of the Desktop application. This ensures that the Pen's memory space is reorganized optimally.

          If communications between the Pen and the PC fail - run the Communications Wizard from the Desktop application “Help” menu and follow the instructions carefully.

          For detailed instructions on quicklinking from Pen to PC, please refer to the Pen Operations Manual.

          How can I send data automatically to MS Word?
          You must set the Desktop application’s Settings to send data automatically to MS Word before using the quicklink function.
        • Run the Desktop application.
        • Go to “Pen Communications” and scroll down to “QuickLink Settings”
        • Select the check box, “This Pen will quicklink with host applications.”
        • Click on “Host Settings” and make sure that the Host application (the application into which the data will be transferred) is set to MS Word for the Notes application.
        • Click OK.
        • Close the QuickLink Settings window.
        • Make sure the Pen is connected to the computer with the serial cable, scroll down to “QuickLink” (or “Send Stored Files to PC” on the QuickLink-Pen Elite) and press ENT.
        • A QuickLink folder will be created for you in “My Documents,” where you will find the data you have quicklinked.

          Note:  If you have already scanned information into the Desktop application and would like to save the file as a .doc file, you can do so by going to the “File” menu on the Desktop application, scroll down to “Save as” and change the extension to .doc and the location (if needed).

          How can I use the Opticard?
          To use the Opticard: make sure you are in Edit or Scan Only mode.*

          *Quicktionary II/Reading Pen II users: to enter Edit/Scan Only mode in the Quicktionary II, press ENT from the input scanning screen (“Scan in [language]"/"Ready to Scan”), so that instead of the black line that appears, a cursor will be blinking.

          Hold the Pen case horizontally, with the Opticard facing up and the Opticard title on the right.

          Slowly scan the Opticard key in the bottom left corner of the Opticard, from left to right or from right to left, to activate Opticard mode. When Opticard mode is activated, the light in the tip of the Pen blinks more rapidly than before. With the tip of your Pen, gently touch the barcode key corresponding to the letter you wish to enter. The letter appears in the Pen display. Continue touching the barcode keys for the letters you wish to enter until you have created the desired word. When you have finished using the Opticard, you must again scan the Opticard barcode until the red light returns to normal blinking.**

          **Quicktionary II/Reading Pen II users: scroll down using the down arrow to “Go” and press ENT to view the translation.

          You can use the following keys or combinations of keys to enter the letters you want:

        • Lower Case Letters: to enter a lower case letter, scan the key of the letter.
        • Upper Case Letters: to enter an upper-case character, scan the Shift key and then scan the letter key.
        • CAPS LOCK: to activate/deactivate CAPS LOCK, scan Shift twice. Activating CAPS LOCK enables you to enter letters in upper case only.
        • Ctrl Key: to enter a controlled character, scan the Ctrl key and then the letter key. Controlled characters can be entered only for the active character set.
        • Ctrl + Shift: to enter a controlled character in upper case, scan the Ctrl key, then scan the Shift key (or Shift, then Ctrl), and then scan the letter key.
        • Space: to enter a space, scan the space key.
        • Delete: to delete the previous character, scan the Shift key and then scan the delete key. Continue scanning in characters as required. When you are finished, scan the Opticard key again to return to normal scanning. The application is in Edit mode.

          How do I send data I’ve already stored on the Pen?
          After you have installed the Desktop application onto your computer and have checked that communications are working between the Pen and the computer, you are then ready to transfer data.

        • Firmly connect the Pen to the PC.
        • Run the Desktop application.
        • On the Pen, scroll down to “QuickLink” (or "Send Stored Files to PC" on the QuickLink-Pen Elite) and press ENT.
        • While the data is being transferred to the Desktop application, a window with flying papers will appear.  
        • A message that the function has been completed successfully will then appear.  Click OK and click on the relevant application on the Desktop to check the data.

          Note:  you can set the QuickLink settings on the Desktop application to send the data to an additional application besides the Desktop (go to the “Pen Communications” menu, scroll down to “QuickLink Settings” and adjust the “Host Settings”).

          What if the text I scan to the PC does not appear correctly ("gibberish")?
          If the text you have scanned appears incorrectly when viewed on your PC, your PC settings may not be configured to support the language in which you are scanning. See Scanning and Sending Data to the PC in Various Languages to learn how to configure your PC settings to support scanning text in various languages.

          What is Edit Mode?
          Edit mode is the mode from which you may edit data, for example, when using the Character Bar or the Opticard.

          What is the Character Bar and how can I use it?
          The Character Bar enables you to enter text manually by overwriting or inserting characters when in Edit Mode.
        • Using the character bar: scroll to the position at which you want to insert or overwrite a character or simply enter the character bar option to insert characters to create a word as follows:

          Quicktionary II/Reading Pen users:
        • Enter edit mode to use the Character Bar. Press ENT from the input scanning screen (“Scan in [language]”) so that instead of the black line that appears, a cursor will be blinking. Press ENT.
          QuickLink/InfoScan/SuperPen users: once in Edit mode in the desired application and the cursor is blinking, press ENT again.
        • QuickLink-Pen Elite users:  Double press ENT to access the Character Bar.
          The letter "a" will appear. Below that you will see the character bar with letters of the alphabet and other symbols. The first letter of the active character sequence is highlighted on the Character Bar, correlating to the string of text where it will be entered if you select it. As you move from character to character using the right/left arrow, each character is highlighted and appears in the string of text accordingly.
        • Press ENT to select the highlighted character. It is inserted in the text string. Continue choosing the next letter in the same way until you have created the word of your choice or have corrected the word you wished to correct. To delete a character, scroll to the Delete button (the "x" sign) and press ENT. The deletion is done from right to left. To delete a character on the Address Book entry, simply position the cursor before the letter you wish to delete using the left/right arrows, press ENT to access the Character Bar, press the left arrow to select the "X" - delete function - and press ENT to process the deletion. Press ESC to return to the previous menu. After creating the word, press the ESC button Quicktionary II/Reading Pen users: press the down arrow so that "Go" is selected. Press ENT to view the translation.

          Pen-PC Communications      Top

          Are there any tips on how to get my Pen to communicate with the PC?
          Here are tips to ensure communications working properly:

          1. Connect the cable BEFORE turning on the computer (the computer does not necessarily see peripherals after it has been started).
          2. Disable any devices whose software may be running on a communications port.  The port might be busy as it is being used by another device/software.  This usually happens if you have a PDA or mobile phone application running.  If the device's icon appears in the task bar (on the bottom right hand side of your computer, by the time-display), it is still running and needs to be disabled.
          3. If you have installed the Desktop application, check that the Desktop communications are ON.  Run the Desktop and check under Pen communications whether the line underneath reads "Turn Pen Communications Off" (which would mean they are on)
          4. Check if the Desktop settings have been set to IrDA and need to be set to serial communications (under the Pen communications menu - Communications Settings)
          5. Check that the serial cable has been plugged in FIRMLY to both the computer AND the Pen.  It is common for the last little 'click' not to be engaged on a new pen.
          6. Check that the serial cable has been plugged in to the right port (com1/2) (and/or that it has been plugged into a parallel port instead of a serial port).
          7. Check that your Desktop is up-to-date.  You can download the latest Desktop application which supports Windows 2000/XP.
          8. The Desktop may not have been downloaded/installed successfully (download the application file again, saving it on your computer, rather than running it directly from the site)
          9. Make sure the Pen is set to "PC-Controlled Communications".  Please press ENT on "PC-Controlled Communications" to be able to see the text only.
          10. The baud rate should match up on the Pen, Desktop and computer and should preferably 115,200, which works on most if not all computers.  
          On the Pen: Preferences*/Communications Settings/Baud Rate.
          On the QuickLink Desktop under Communications Settings
          On the computer: Start/Settings/Control Panel/System/DeviceManager/Communications Port/Port Settings
          11. If you are on a network please make sure that the initial installation procedure is set up off the network. After the initial installation and in regular use afterwards, it can be left on the network.
          12. If the computer is attached to a docking station, it's worthwhile to try a direct connection instead, and designate one of the ports properly to work with the Pen. Some docking stations roam for connections and do not recognize the Pen, which requires a designated connection.
          13. If your computer is running Windows NT, you are required to first log in as an administrator in order to install certain software on the NT network. Only the system administrator or somebody with the same access as a system administrator can do this.
          14.  If your computer is running Windows XP, second edition, please check that the "Prolific USB to Serial COMM port" appears under the "Device Manager" in the computer's "Control Panel".  If it doesn't, please insert the CD-ROM and follow the instructions (to install the hardware AUTOMATICALLY) using the "Add Hardware" menu option.

          How can I connect the Maxxtro (Gembird) USB converter cable?
            • Close any Windows applications that are running.
            • Plug the converter in the USB port.
            • A pop-up message should come up that new hardware was found.
            • Insert the floppy disc that came with the converter.
            • Follow the instructions, making sure you select “Universal Serial Bus Controller” as the type of device and then select “Have disk” (select floppy disk A) to choose “serwpl.inf” as the driver and continue the installation as required.
            • If you are required to reboot the computer, please do so.

              If you have downloaded the driver from our website, please do the following:

              1) Save the file on your computer, right click it and select "Extract to folder..."
              2) Insert the USB adapter plug to the USB port socket
              3) A pop-up will appear:  Add new hardware Wizard (searches for new hardware, asks whether the hd is connected. Choose USB - drivers are not installed - This Wizard searches for new drivers for: USB Device...  click Next
              4) What do you want Windows to do?  (Pop-up message)
              Search for the best driver for your device
              Display a list of all the drivers in a specific location...
              Select the second option
              5) Select the type of device from the list below: (Pop-up message)
              Select "Universal Serial Bus controller" - click Next
              6) Select "Have Disk" - select the Maxxtro folder.  Don't click on the Win2K or Win98_ME folders.  The driver file named "serwpl.inf" will appear on the top left hand side.  Click OK
              7) Select "Install from Disk - Copy manufacturer's files from..." (the Maxxtro folder you'd saved) - Click OK
              8) Add New Hardware Wizard - (Pop-up message) - Click Next
              9) Click Next
              10) USB to Serial Port Converter Cable Maxxtro - Windows has finished installing the software you selected that your new hardware device requires - (Pop-up message) - Click Finish
              11) System Settings Change - To finish setting up your new hardware, you must restart your computer.  Do you want to restart your computer now? - (Pop-up message) - Click Yes
              12) After the computer reboots, connect the Pen to the converter, set the Pen to “PC-Controlled Communications” (select "Enter Upgrade Mode" on the QuickLink-Pen Elite).  Please press ENT so that only the text “PC-Controlled Communications” appears on the Pen’s display, run the QuickLink Desktop application and check communications (“Help” à “Communications Wizard”).











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